Shipping policy

Last updated: August 21, 2026. TRIADA LIFE LLC, 30 N Gould St #12412, Sheridan, WY 82801, United States.

WHERE WE SHIP

We ship to street addresses in the 48 contiguous United States and the District of Columbia.

We currently cannot ship to:

  • Alaska or Hawaii;
  • Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands or any other U.S. territory;
  • APO, FPO or DPO military addresses;
  • any address outside the United States.

If you enter an address we cannot ship to, checkout will not return a shipping rate and the order cannot be completed. That is not an error — it means we are not able to deliver to that address yet. We are working on widening our coverage and we will say so here when it changes.

ORDER PROCESSING

Orders are usually processed within 3–5 business days (Monday through Friday, excluding U.S. federal holidays) by our United States fulfillment partner. Orders placed outside business hours, on weekends or on a federal holiday begin processing on the next business day.

Occasionally it takes longer — a holiday rush, a stock delay, something outside our control. If that happens we will email you rather than leave you guessing.

DELIVERY TIME

Once your package is handed to the carrier, how long it takes depends on the carrier and on your address. Your tracking link shows the carrier's own current estimate, and that estimate is the best information available — it is not a guarantee, and neither we nor the carrier can promise a specific delivery date.

Weather, carrier backlogs, holiday volume and events outside our control can add time. We will help you track down anything that stalls; see "If your package is late, lost or damaged" below.

SHIPPING RATES

Shipping is free on orders of $100 or more, before tax.

Below $100, shipping is charged at the rate shown at checkout, which depends on the service you choose. You will see the exact amount before you pay — we never add shipping charges after an order is placed.

MULTIPLE PACKAGES

An order with several items may arrive in more than one package, sometimes on different days. If you have received part of an order and the rest has not arrived within a few days, contact us and we will look into it.

ORDER TRACKING

When your order ships you will receive a confirmation email with a tracking number. Tracking can take up to 24 hours to start showing movement after the email arrives — that is normal, and it does not mean anything has gone wrong.

Your tracking number is not the same as your order number. If you are looking up an order on our Track Order page, use the tracking number from your shipping email.

IF YOUR PACKAGE IS LATE, LOST OR DAMAGED

  • Tracking has not moved. If tracking has shown no movement for 14 business days, email us and we will open an inquiry with the carrier.
  • Marked delivered but not received. Carriers occasionally scan a package as delivered a day before it arrives, or leave it with a neighbor or in a building's mail room. Please check those first, then contact us within 14 days of the delivery scan.
  • Damaged in transit. Contact us within 7 days of delivery and keep the packaging. A photo of the package and the damaged item helps us resolve it quickly.

In each case email support@triadalifestyle.com with your order number. Separately from this policy, your purchase is also covered by our 90-day money-back guarantee — see our Refund Policy.

ADDRESS ACCURACY

Please check that your shipping address is complete and correct before you place your order, including any apartment, unit or suite number. We ship to the address you provide.

Orders are released to our fulfillment partner roughly 2 hours after they are placed, and cannot be changed, redirected or canceled after that. That window is too short for us to run an address-correction service, so please get your address right at checkout.

We are not responsible for packages delivered to an incorrect or incomplete address supplied by the customer. If such a package is returned to us, we will contact you; you may choose a refund for the products (shipping is not refunded) or pay to have it sent again.

REFUSED OR UNDELIVERABLE PACKAGES

If a package is refused at delivery, or is returned to us as undeliverable, we will refund the products once it reaches us. The original shipping charge is not refunded.

CHANGING OR CANCELING AN ORDER

Orders are released to our fulfillment partner roughly 2 hours after they are placed, and cannot be changed or canceled after that. If you need to change or cancel an order, email us immediately with your order number — we will stop it if it is still inside that window, but we cannot promise to reach it in time. Once an order has shipped we cannot recall it, and our 90-day money-back guarantee applies instead.

SUBSCRIPTIONS

Subscription deliveries ship on the same terms as one-time orders, at the interval you chose. You can skip, pause or cancel at any time before your next billing date in your account, or by emailing us. See our Terms of Service for the full subscription terms.

QUESTIONS

Email support@triadalifestyle.com and a real person will answer.

TRIADA LIFE LLC, 30 N Gould St #12412, Sheridan, WY 82801, United States.